The short version
We keep only what Wick Valley needs to work for you: your account, the trades you record, your plan and how much of the AI you've used. We never sell it or use it for ads, and you can delete it whenever you like.
What we keep
- Your account: name and email. Passwords are stored securely by our login provider, and we never see them. If you sign in with Google, Google shares your name and email with us.
- What you add: your profile, journal accounts, trades, notes, screenshots and backtests.
- Community: your posts, replies, messages and votes.
- Your plan: which plan you're on, when it renews and your payment history.
- Usage: how much of your AI allowance, extra usage and talking minutes you've used this month, so your plan and usage page work.
- Basic technical info: like your browser type and IP address in server logs, which every website keeps to run safely.
- Emails you send us, so we can help.
Wick Valley doesn't connect to your broker, so we know nothing about your broker accounts.
What we use it for
To run Wick Valley for you: sign you in, save your work, run replay, lessons and the AI, apply your plan, send receipts, answer your emails, keep things secure and meet tax rules.
We never sell your data or use it for ads, and we don't use your trades or AI chats to train AI.
When you use the AI
When you ask the coach, tutor or assistant something, we send your question to our AI provider (OpenRouter) so it can write the answer. If it helps the answer, we include the chart you're on, the trades you ask about and anything you attach.
- We don't store your questions or answers. Saved chats stay in your own browser, and you can clear them.
- We only keep a count of how much AI you've used, for your plan.
- If you talk instead of type, your browser turns your voice into text, and our voice provider reads answers aloud.
Your trades
Your trades and notes are saved to your account, and only you can see them. They're only sent to the AI when you ask it about them. You can edit, delete or export them as CSV whenever you like.
Payments
Stripe handles payments. You enter your card details with Stripe, so we never see your card number. Stripe tells us your plan and whether a payment went through, and works out any tax. See Stripe's Privacy Policy.
Cookies
No ad or tracking cookies, and no third-party trackers. We use cookies only to keep you signed in, and your browser's storage to remember your theme, settings and saved chats.
Where it's stored
Our database is in Singapore. Some of the services above are based in other countries, such as the United States, and we pick ones that look after data properly.
How long we keep it
For as long as you have an account. Delete your account and your records and posts are gone within 30 days. Payment records are the one exception: tax law asks us to keep them, usually for up to 7 years.
You're in control
Edit, export or delete your records and saved chats in the app any time. For anything else, like a copy of your data, a correction or deleting your account, email support@wickvalley.com and we'll sort it within 30 days.
If you're ever unhappy with how we've handled your data, tell us first. In Australia you can also contact the Office of the Australian Information Commissioner (oaic.gov.au).
Keeping it safe
Your data is encrypted on the way to us, and each person's records are kept apart. Help us by using a password you don't use elsewhere, and let us know if anything looks wrong with your account.
Age
Wick Valley is for people 18 and over.
Updates to this page
If we change how we handle your data, we'll update this page, and for anything big we'll email you first.
Contact
Questions? Email support@wickvalley.com. A real person replies. See also our Terms of Service.
WickValley · Victoria, Australia · support@wickvalley.com